Having Difficult Conversations

In this course we cover how to recognise the nature of difficult conversations, understanding the impact of mishandling difficult conversations and how to prepare.

We will all have to have a difficult workplace conversation at some point in our career. Whether it is about performance, bad news or even redundancy, having the skills to navigate these conversations is important for maintaining a positive environment in the workplace. In this course we cover how to recognise the nature of difficult conversations, understanding the impact of mishandling difficult conversations and how to prepare.

Upon completion of this course, the learner will:

• Recognise the nature and characteristics of difficult conversations
• Understand the impact of avoiding or mishandling difficult conversations in the workplace
• Prepare effectively for difficult conversations, including self-reflection, goal setting, and gathering information
• Employ practical strategies for conducting successful difficult conversations, such as active listening, empathy, clear communication, assertiveness, problem-solving, and managing resistance

This course is made up of the following module:

• Having difficult conversations