Course overview
Why do I need this course?
- Comply with legal obligations around people's rights
- Provide better person-centred care
- Develop interpersonal skills
What will I learn?
- Principles of effective communication
- Appropriate verbal and non-verbal communication
- Remove barriers to enable effect communication
- How to adjust to an individual's communication needs and preferences
Who is this course for?
- All staff working in the health and social care sector
- Anyone who works with the general public
- Anyone interested in improving their communication skills
Part of the Care Certificate
The Skills for Health Care Certificate bundle provides a set of high-quality eLearning courses aligned to the Care Certificate standards. The bundle is designed to complement work-based assessment of skills by a competent assessor, and forms the core e-learning component of the certificate.
All courses aligned to the Care Certificate standards can be purchased as part of a bundle here.
Course details
This session provides information and opportunities to practice principles of effective communication in a health or social care setting.
It forms part of the Care Certificate, an initiative to prepare healthcare assistants and social care support workers for their roles within care settings in a consistent way.
By the end of this course you will be able to:
- Identify the main reasons why you communicate in your job, and how the way you do it affects individuals and colleagues.
- Explain the use of appropriate verbal and non-verbal communication in a health or social care setting.
- Identify when an individual requires assistance with communication aids/technologies and when to take action.
- Give examples of adjusting to an individual’s communication needs and preferences.
- Identify barriers to effective communication in health and social care settings and how to overcome them.
- Practice communication methods that reduce barriers and meet the communication needs and preferences of individuals.
Describe what confidentiality means in relation to your role in a health or social care setting.
This course meets standard 6 of the Care Certificate:
- 6.1 Understand the importance of effective communication at work
- 6.2 Understand how to meet the communication and language needs, wishes and preferences of individuals
- 6.3 Understand how to promote effective communication
- 6.4 Understand the principles and practices relating to confidentiality
- 6.5 Use appropriate verbal and non-verbal communication
- 6.6 Support the use of appropriate communication aids/technologies
- Course Length: 25 mins
