Course overview
Why do I need this course?
- Deliver truly person-centred care by applying core values and behaviours
- Build stronger relationships through effective communication and empathy
- Reflect on your practice to challenge assumptions and improve outcomes
- Support individual choice by enabling people to shape their own care
What will I learn?
- The principles and benefits of person-centred approaches
- How to recognise and challenge personal biases and assumptions
- Core communication and relationship-building skills
- How to apply person-centred behaviours through real-life scenarios
Who is this course for?
- Health and social care staff across public, private and voluntary sectors
- Professionals working directly with people, families or communities
- Teams aiming to embed person-centred values in their service delivery
- Anyone seeking to align with the Person-Centred Approaches Framework
Course details
The aim of the course is to enable staff to behave in a person-centred way, based on the person-centred approaches framework, which aims to distil best practice and to set out core, transferable behaviours, knowledge and skills. This course covers Step 1 and Step 2 learning outcomes of the framework. This course has been developed in partnership with Health Education England.
This eLearning supports the Person-Centred Approaches Framework, which was developed by Skills for Health, Skills for Care and NHS Health Education England. Both the Framework and this eLearning were created with input from people with experience of using health and social care services.
The scope of this eLearning is to introduce the behaviours, knowledge and skills for person-centred approaches, including the values, core communication and relationship building skills, engaging people and enabling and supporting people.
You will cover the core transferable behaviours, knowledge and skills for person-centred approaches, and see the application of these through the five stories. (Step 1 and Step 2 learning outcomes have colour-coded icons linked to each step).
The course includes a Learning Journal for you to document your thoughts and reflections on the person-centred approaches covered in the course. It can also be used to plan how you take your learning forward and put it into practice in your role.
Upon completion of this course, the learner will be able to:
- Explore person-centred approaches and why they are important. Components and examples of person-centred approaches are discussed alongside the benefits of working in this way.
- Be aware of your own values, beliefs, prejudices, assumptions and stereotypes when working with people
- Confidently demonstrate the core communication skills for relationship building and information gathering
- View the demonstration of the principles, behaviours, knowledge and skills needed for person-centred approaches in the five stories
- Course Length: 5 hrs
