Course overview
Why do I need this course?
- Comply with legal obligations around people's rights
- Align with the Care Certificate Standards
- Provide high quality care whilst working safely and competently
- Develop interpersonal skills
What will I learn?
- Key principles of duty of care and duty of candour
- How to deal with comments and complaints
- How to deal with incidents, errors and near misses
- How to deal with confrontation and difficult situations
Who is this course for?
- All staff working in the health and social care sector
Part of the Care Certificate
The Skills for Health Care Certificate bundle provides a set of high-quality eLearning courses aligned to the Care Certificate standards. The bundle is designed to complement work-based assessment of skills by a competent assessor, and forms the core e-learning component of the certificate
All courses aligned to the Care Certificate standards can be purchased as part of a bundle here.
Course details
Duty of care is about always acting in the best interests of others and not acting or failing to act in ways that result in harm. All those working in health and social care have a duty of care to their patients and service users – and also to themselves, colleagues, employers and the public interest. Duty of care means always aiming to provide high quality care whilst working safely and competently.
This course looks at how duty of care is essential for safe practice, how staff can work through dilemmas and how comments and complaints can improve services.
Upon completion of this course, the learner will be able to:
- Define ‘duty of care’ and ‘duty of candour’.
- Explain how dilemmas may arise between the duty of care and an individual’s rights.
- Define the following terms: adverse events, incidents, errors and near misses.
- Briefly discuss how communication skills can be used to solve problems and reduce the likelihood or impact of confrontation.
- Describe how duty of care contributes to safe practice.
The course is aligned with Care Certificate Standard 3: Duty of Care.
Learners will:
- 3.1 Understand duty of care and duty of candour
- 3.2 Understand the support available for addressing dilemmas that may arise about duty of care
- 3.3 Deal with comments and complaints
- 3.4 Deal with incidents, errors and near misses
- 3.5 Deal with confrontation and difficult situations
- Course Length: 65 mins
- Refresh Frequency: 3 Years
