Course overview
Why do I need this course?
- Comply with legal obligations around people's rights
- Provide better person-centred care
- Develop interpersonal skills
What will I learn?
- Principles of effective communication
- Appropriate verbal and non-verbal communication
- Remove barriers to enable effect communication
- How to adjust to an individual's communication needs and preferences
Who is this course for?
- All staff working in the health and social care sector
- Anyone who works with the general public
- Anyone interested in improving their communication skills
Part of the Care Certificate
The Skills for Health Care Certificate bundle provides a set of high-quality eLearning courses aligned to the Care Certificate standards. The bundle is designed to complement work-based assessment of skills by a competent assessor, and forms the core e-learning component of the certificate.
All courses aligned to the Care Certificate standards can be purchased as part of a bundle here.
Course details
Effective communication is central to safe, person-centred care. This course provides healthcare staff with the knowledge and skills needed to communicate clearly, respectfully, and confidently with patients, colleagues, and others involved in care delivery. Through three focused modules, learners will explore what makes communication effective, how to meet individual communication needs and preferences, and the importance of confidentiality in practice. Real-world examples and practical guidance will support learners to build trust, reduce misunderstandings, and ensure everyone is heard and understood.
By the end of this course you will be able to:
- Understand what makes communication effective and how to adapt your style to different situations.
- Identify and overcome common communication barriers.
- Support an individual's communication needs, wishes and preferences.
- Recognise a range of communication aids, assistive technologies, and digital tools that support inclusive communication.
- Apply key principles of confidentiality in everyday practice.
- Gain a clear understanding of confidentiality, including legal responsibilities, informed consent, and when it may be necessary to share information to protect others.
This course meets standard 6 of the Care Certificate:
- 6.1 Understand the importance of effective communication at work
- 6.2 Understand how to meet the communication and language needs, wishes and preferences of individuals
- 6.3 Understand how to promote effective communication
- 6.4 Understand the principles and practices relating to confidentiality
- 6.5 Use appropriate verbal and non-verbal communication
- 6.6 Support the use of appropriate communication aids/technologies
- Course Length: 20 mins
- Refresh Frequency: 3 Years
