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40 min duration |
Combines with other WorldHost products |
Full multi-media course with text, image, video and interactive elements |
PDF certificate on completion |
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This eLearning course has been developed in house here at the Workforce Development Trust. It is part of WorldHost, a customer service training programme. |
This eLearning course is designed to compliment and accompany the in-person programme Bias Interruption: From Awareness to Action - An evidence-informed WorldHost programme designed to help teams recognise, manage, and track bias in real-world decisions.
Course overview
This eLearning content contains four bite-sized, 10-minute digital microlearning modules that introduce key concepts in engaging, interactive formats designed to fit into the flow of work. The content draws on WorldHost’s proven strengths in learner engagement and practical skills development, using visually compelling content, avatar based video assets, and reflective activities to uncover common bias patterns and their real impact.
Why do I need this course?
- Improve your decision-making: Learn how unconscious biases influence hiring, promotions, teamwork, and daily interactions — and how to make more objective, fair choices.
- Create a more inclusive workplace: Understand how to support diversity and ensure everyone feels respected, valued, and heard.
- Enhance teamwork and performance: Diverse perspectives lead to better collaboration, innovation, and stronger overall results when bias is actively managed.
Who is this course for?
- Anyone interesting in building practical ways of reducing unconscious bias and building more inclusive work environments
Course details
Unconscious bias influences how we see others, make decisions, and interact - often without noticing. These quick judgments can shape fairness and opportunities in subtle ways. In this microlearning series, you’ll uncover the hidden patterns behind everyday choices and explore real-world scenarios that reveal how bias shows up at work and beyond. By learning to spot these influences, you’ll discover practical ways of reducing unconscious bias and building more inclusive work environments.
Upon completion of this course, the learner will be able to:
- Recognise common types of unconscious bias and how they influence decisions.
- Identify situations where bias may shape perceptions or actions.
- Describe practical strategies to pause, reflect, and make fairer choices.
- Explain the personal and organisational impact of unchallenged bias.
This eLearning course is made up of four 10-minute segments. They are:
- 1. Avoiding Bias in Recruitment
- 2. Navigating Bias in Team Working
- 3. Assessing Information Objectively
- 4. Challenging Stereotyping
- Course Access Duration: 1 Year
- Course Length: 40 mins
